A few years ago, I broached the subject of the 3% of employees who put a spanner in the works. Managing non-performance is difficult. So how to do it and first, why even bother? After all, we are talking about 3% or less of your team… Before explaining how to…
Today, I equip you to better understand the key component of performance: emotional safety. All organizations seek to be successful. Many are launching initiatives to ensure they operate to their maximum potential. But too often these initiatives do not address the real problems. We now know that emotional safety, a…
Making decisions is an Art. When the decision is not straightfoward, the tool “What if?” can guide you to gather information and provide a bigger picture. This is a tool I generally use in coaching. It helps when someone is faced with a making difficult decision. Lately I also used…
Have you ever agreed to something, to please the rest of the group, only to realise nobody really wanted it? This is quite common when we make decisions as a group. The sociologist Jerry B. Harvey called this the Abilene paradox. It is one of the most visible effect of…
Since the dawn of time, humans have shared knowledge using stories. This is an easy way to remember and convey information. No matter how good your idea, if you can’t share it, nothing will happen. A good way to prevent social loafing is to engage people. A good story provides…
Lately I watched a documentary about a potential human mission to Mars. Out of all challenges, the trickiest one is about us: how will astronauts get along, isolated for so long in a confined environment? Neither you nor I will go to Mars soon, but from my experience, the toughest…
Brainstorm is a powerful tool. But like any other tool, it has some drawbacks. Here’s are some tips to get the most of your next brainstorm session.
Operational excellence is based on a few concepts, one of them being: Just in time. But how do you make sure you are always delivering just in time? There are two main flow delivery techniques: push and pull. Let’s dig into the concept, the differences, when it applies and how…
Sharing desks, an idea that is not new, but whose trend moves up and down with the seasons. It meets organizational needs. From idea to implementation, I’ve rarely seen employees craze to share their desks. I explain you why and guide you to make this change a success in your…
Virtual or real, meetings can be a major waste. This is due to the multiplier factor: 10 minutes lost for a team of 12 people represents 2 hours of work… In this time of New Year’s resolutions and questioning, here is a little reminder of the basics to get the…
