Have you ever agreed to something, to please the rest of the group, only to realise nobody really wanted it? This is quite common when we make decisions as a group. The sociologist Jerry B. Harvey called this the Abilene paradox. It is one of the most visible effect of…
Since the dawn of time, humans have shared knowledge using stories. This is an easy way to remember and convey information. No matter how good your idea, if you can’t share it, nothing will happen. A good way to prevent social loafing is to engage people. A good story provides…
Lately I watched a documentary about a potential human mission to Mars. Out of all challenges, the trickiest one is about us: how will astronauts get along, isolated for so long in a confined environment? Neither you nor I will go to Mars soon, but from my experience, the toughest…
Brainstorm is a powerful tool. But like any other tool, it has some drawbacks. Here’s are some tips to get the most of your next brainstorm session.
Operational excellence is based on a few concepts, one of them being: Just in time. But how do you make sure you are always delivering just in time? There are two main flow delivery techniques: push and pull. Let’s dig into the concept, the differences, when it applies and how…
Sharing desks, an idea that is not new, but whose trend moves up and down with the seasons. It meets organizational needs. From idea to implementation, I’ve rarely seen employees craze to share their desks. I explain you why and guide you to make this change a success in your…
Virtual or real, meetings can be a major waste. This is due to the multiplier factor: 10 minutes lost for a team of 12 people represents 2 hours of work… In this time of New Year’s resolutions and questioning, here is a little reminder of the basics to get the…
RPA… Robotic Process Automation A new buzzword, a trend or an innovation to be more efficient? Various RPA platforms (IBM, Automation anywhere, NICE, Blue Prism) promise astronomical efficiencies with the addition of robots to your team. What’s really going on? Industrial robots have replaced many jobs and improved factory productivity.…
I was lucky enough to vote in three different countries. The election process is highly critical because it ensures that a democracy works properly. But like any process, it can be improved. At first I summarize the way the poll is conducted in the three countries. You can go directly…
One of the basic tools for process improvement is mapping. It’s hard to get past. But what is the point of mapping? How to choose the right type of mapping? In this article, I go back to the basics and guide you in choosing the most appropriate tool. Why should…
