Indicator and KPI
You can only improve what you measure. But what should you measure and how? Some indicators do not provide the required information. Immerse yourself in the world of numbers and data to support your performance and decision-making.
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X-matrix and catchball
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Measuring client effort effectively
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Three ways to improve cycle time or delay
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Understand takt time, cycle time and lead time
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The danger of the single story
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The cobra effect or perverted incentives
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Should we always measure before acting?
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How to determine the added value of a solution?
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Implement a tool in a phased approach
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The fourth axis of performance: diversity