Indicator and KPI
You can only improve what you measure. But what should you measure and how? Some indicators do not provide the required information. Immerse yourself in the world of numbers and data to support your performance and decision-making.
-
Identify the unique metric to your success, the North Star Metric (NSM)
-
Why (and how) to manage your employees’ performance
-
How to manage your business or sector effectively
-
The 3 levels of motivation
-
Does management by objectives work or not?
-
Achieve your goals by breaking away from them
-
Change management or solution integration?
-
Good resolutions: the best self-improvement project
-
Operational Excellence in Customer Contact Center
-
True North: defining your vision, mission and strategy