In this category you will find many examples of applications of tools, methodologies or guiding principles. Based on real stories, these posts allow you to feel and experience the different concepts in real life.
Have you ever agreed to something, to please the rest of the group, only to realise nobody really wanted it? This is quite common when we make decisions as a group. The sociologist Jerry B. Harvey called this the Abilene paradox. It is one of the most visible effect of…
Sharing desks, an idea that is not new, but whose trend moves up and down with the seasons. It meets organizational needs. From idea to implementation, I’ve rarely seen employees craze to share their desks. I explain you why and guide you to make this change a success in your…
I was lucky enough to vote in three different countries. The election process is highly critical because it ensures that a democracy works properly. But like any process, it can be improved. At first I summarize the way the poll is conducted in the three countries. You can go directly…
Today, I share an example of the use of operational excellence tools and pricniples in tourism. How do you apply industrial tools to your customers? It’s easy, you just have to know the theory and adapt it to adjust to the human being who is the object of the process:…
Have you become operational pros? Do you know how to observe your employees, to understand and improve processes? Saviez-vous que vous pouvez également faire du Gemba client ? If you want to understand how your customers use the product or service you offer, this is the best way to proceed.…
For the last 10 years I’ve been writing about operational excellence. I thought that I would have quickly covered the topic, but I realize that it is far from being the case. More than 100 posts later, I still have a list of topics to be addressed that does not…
The Gemba is key. To understand operations, or how the customer uses the product. But how to make a Gemba in operations? From theory to practice, I give you two examples, first in a factory and then in an office. I explain in another article the Gemba for your customers.…
The organization’s support functions must also optimize the way they do things. Like operations, they need to question themselves about the value they bring to the organization, and how they can improve. Automation is one of the solutions to improve administrative processes. As in the industrial revolution, when machines replaced…
Have you ever built a house or worked on a construction site? If so, you know it takes a long time. Besides, there are mistakes. The level of quality is sometimes not at the expected level. And finally, it’s quite expensive. In this article I explain how Lean principles can…
How to optimize the performance of a Customer Contact Centre? Work on post-call time. The SMED applies to all series changes, especially unitary series.
