Category: Examples and case study
In this category you will find many examples of applications of tools, methodologies or guiding principles. Based on real stories, these posts allow you to feel and experience the different concepts in real life.
the Abilene Paradox, a story of social conformity
How to fail setting up hot desks
Election: let’s evaluate the process with operational excellence
Tourism: an example of operational excellence
Client Gemba: to put his shoes on
10 years already!
A Gemba in operations, the step-by-step method.
How to automate human resource management

The organization’s support functions must also optimize the way they do things. Like operations, they need to question themselves about the value they bring to the organization, and how they can improve. Automation is one of the solutions to improve administrative processes. As in the industrial revolution, when machines replaced…