Success depends on individual behavior. The theory is broad, and sometimes complex. In this category, you will find everything you need to better understand the why and the how. The concepts and guiding principles are presented simply to extract the essence and help you implement them.
Or the art of slicing one’s work to finish and quickly deliver what our client needs. Doing half of something is, essentially, doing nothing. Jeff Sutherland (born in 1941, one of the creator of Scrum) I shared this quote with an IT professional, to invite him to reflect on his…
Today, I equip you to better understand the key component of performance: emotional safety. All organizations seek to be successful. Many are launching initiatives to ensure they operate to their maximum potential. But too often these initiatives do not address the real problems. We now know that emotional safety, a…
Making decisions is an Art. When the decision is not straightfoward, the tool “What if?” can guide you to gather information and provide a bigger picture. This is a tool I generally use in coaching. It helps when someone is faced with a making difficult decision. Lately I also used…
Operational excellence is based on a few concepts, one of them being: Just in time. But how do you make sure you are always delivering just in time? There are two main flow delivery techniques: push and pull. Let’s dig into the concept, the differences, when it applies and how…
RPA… Robotic Process Automation A new buzzword, a trend or an innovation to be more efficient? Various RPA platforms (IBM, Automation anywhere, NICE, Blue Prism) promise astronomical efficiencies with the addition of robots to your team. What’s really going on? Industrial robots have replaced many jobs and improved factory productivity.…
More than ever, we need to work together. However, collaborate and cooperate are two different things. I explain the difference so that you can choose what is best for your context. The basics: a shared goal, a common vision In both cases, the teams are working towards a common goal.…
Whatever we do, we use our brain. Whether for activities of daily life or professional, every gesture or thought goes through our gray cells. I share two articles to better understand the two ways our brain works and help you to perform in all situations. In this first article, I…
For the last 10 years I’ve been writing about operational excellence. I thought that I would have quickly covered the topic, but I realize that it is far from being the case. More than 100 posts later, I still have a list of topics to be addressed that does not…
We all work for our customers. In some cases, we are in direct contact with them. For the majority of us, the customer is quite far in the value chain, and we don’t have direct access to him. So we imagine what he wants, what’s important to him, how he’s…
Are you being asked to be creative? Today’s problems are yesterday’s solutions Peter Senge (born 1947) American senior lecturer and author So how do we renew ourselves, how do we find new solutions? Creativity is far from being a gift or innate. You can develop it. In this article, I…
