Operational excellence includes a lot of concepts and guiding principles. In this category, you will find everything you need to start the culture change.
Operational excellence is based on a few concepts, one of them being: Just in time. But how do you make sure you are always delivering just in time? There are two main flow delivery techniques: push and pull. Let’s dig into the concept, the differences, when it applies and how…
RPA… Robotic Process Automation A new buzzword, a trend or an innovation to be more efficient? Various RPA platforms (IBM, Automation anywhere, NICE, Blue Prism) promise astronomical efficiencies with the addition of robots to your team. What’s really going on? Industrial robots have replaced many jobs and improved factory productivity.…
More than ever, we need to work together. However, collaborate and cooperate are two different things. I explain the difference so that you can choose what is best for your context. The basics: a shared goal, a common vision In both cases, the teams are working towards a common goal.…
Whatever we do, we use our brain. Whether for activities of daily life or professional, every gesture or thought goes through our gray cells. I share two articles to better understand the two ways our brain works and help you to perform in all situations. In this first article, I…
For the last 10 years I’ve been writing about operational excellence. I thought that I would have quickly covered the topic, but I realize that it is far from being the case. More than 100 posts later, I still have a list of topics to be addressed that does not…
We all work for our customers. In some cases, we are in direct contact with them. For the majority of us, the customer is quite far in the value chain, and we don’t have direct access to him. So we imagine what he wants, what’s important to him, how he’s…
Are you being asked to be creative? Today’s problems are yesterday’s solutions Peter Senge (born 1947) American senior lecturer and author So how do we renew ourselves, how do we find new solutions? Creativity is far from being a gift or innate. You can develop it. In this article, I…
Agile principles are increasingly used in IT functions. Convinced of the value of the approach, IT invites its business partners, the operational sectors, to work in Agile mode. The approach of excellence in operations is often known as “Lean.” Many are concerned about the addition of a new methodology. This…
You have decided to transform your organization. Your managers learned how to manage in a participatory way and you trained the teams to solve problems. So your employees are now making decisions on a daily basis. Finally, you use several tools to improve your performance. Or you think about it,…
In a previous article, I described the three engagement levels. If the first two (survival and extrinsic) are present at all times, this is not the case of intrinsic motivation. In this article, I will detail how to create an environment conducive to develop this type of engagement. According to…
